Customer Support Executive jobs in Mohali - Teleperformance

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  • Job View 46 Views
  • Applicants Less than 5 Applicants
  • 2020-10-20 2021-04-20

Job Description

Manage large amounts of incoming calls

Identify and assess customers needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service satisfaction targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

5

Education

Higher Secondary

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