Customer Service Executive jobs in South Delhi (Delhi) - Pannest Integrated Services Pvt. Ltd.

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  • Job View 80 Views
  • Applicants Less than 5 Applicants
  • 2021-02-18

Job Description

- Securing booking confirmation from vendors.

- Maintaining SOP for customers.

- Following up on shipments with sales, customers, and vendors.

- Opening job cards with complete details.

- Process flow execution and monitoring.

- Customer liaison, feedback, and reporting.

- Service failure should be communicated to the salesperson and to the customer within the same day.

- CS will be the key contact and responsible for retention of the customer.

- Informing documents requirement / qualifying the documents / pre-alerts.

- Ensuring file and documents compliance.

- Raising dispute and follow up.

- Shipment tracking and updating.

- Periodical reporting.

- Dispute filing and follow up.

- Waiver and discounts follow up and closing.

- CS will ensure that the jobs are handled as per the set SOP

Industry

Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

1

Education

Higher Secondary, Secondary School, Vocational Course, Diploma, Other Bachelor Degree

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