Customer Service Executive

Pannest Integrated Services Pvt. Ltd.

- Securing booking confirmation from vendors.

- Maintaining SOP for customers.

- Following up on shipments with sales, customers, and vendors.

- Opening job cards with complete details.

- Process flow execution and monitoring.

- Customer liaison, feedback, and reporting.

- Service failure should be communicated to the salesperson and to the customer within the same day.

- CS will be the key contact and responsible for retention of the customer.

- Informing documents requirement / qualifying the documents / pre-alerts.

- Ensuring file and documents compliance.

- Raising dispute and follow up.

- Shipment tracking and updating.

- Periodical reporting.

- Dispute filing and follow up.

- Waiver and discounts follow up and closing.

- CS will ensure that the jobs are handled as per the set SOP

Experience : 1 - 5 Years

No. of Openings : 1

Education : Higher Secondary, Secondary School, Vocational Course, Diploma, Any Bachelor Degree

Role : Customer Service Executive

Industry Type : Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo

Gender : [ Male / Female ]

Job Country : India