Customer Service Executive

Pannest Integrated Services Pvt. Ltd.

1 - 5 Years
1 Openings
1.5 - 3.0 Lac/Yr
Face-to-Face interview
South Delhi

Key Skills

Customer Care Executive Customer Support Executive Telecaller Telemarketer Telemarketing Executive

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Job Description

- securing booking confirmation from vendors.

- maintaining sop for customers.

- following up on shipments with sales, customers, and vendors.

- opening job cards with complete details.

- process flow execution and monitoring.

- customer liaison, feedback, and reporting.

- service failure should be communicated to the salesperson and to the customer within the same day.

- cs will be the key contact and responsible for retention of the customer.

- informing documents requirement / qualifying the documents / pre-alerts.

- ensuring file and documents compliance.

- raising dispute and follow up.

- shipment tracking and updating.

- periodical reporting.

- dispute filing and follow up.

- waiver and discounts follow up and closing.

- cs will ensure that the jobs are handled as per the set sop

Experience
1 - 5 Years
No. of Openings
1
Education
Diploma, Higher Secondary, Any Bachelor Degree, Secondary School, Vocational Course
Role
Customer Service Executive
Industry Type
Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office