Customer Relationship Manager

TruelyMarry

We are seeking a dedicated and experienced Customer Relationship Management (CRM) Specialist to join our B2B business team. As a CRM Specialist, you will be responsible for managing and nurturing our relationships with key clients and ensuring their satisfaction throughout their journey with our company. Your primary focus will be to optimize customer engagement, increase retention rates, and drive overall customer success.

Responsibilities:

Develop and implement effective customer relationship management strategies and processes for our B2B business.

Serve as the primary point of contact for key clients, building strong relationships and providing exceptional customer service.

Collaborate with the sales team to onboard new clients, ensuring a seamless transition and effective implementation of our products or services.

Proactively engage with clients to understand their business needs, challenges, and goals, and identify opportunities for upselling or cross-selling.

Monitor customer satisfaction levels and conduct regular check-ins to address any concerns, resolve issues, and ensure their success with our solutions.

Utilize CRM software to maintain accurate and up-to-date customer records, track interactions, and generate reports to analyze customer behavior and trends.

Develop and deliver customized presentations, training sessions, and product demonstrations to clients to maximize their understanding and usage of our offerings.

Collaborate with internal teams, such as marketing and product development, to gather client feedback, communicate feature requests, and drive product improvements.

Conduct regular business reviews with key clients, providing insights, performance metrics, and recommendations to optimize their experience and achieve their desired outcomes.

Stay updated on industry trends, best practices, and emerging technologies related to customer relationship management, and apply this knowledge to enhance our CRM strategies and processes.

Experience : 0 - 1 Years

No. of Openings : 4

Education : Diploma, B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Sc, M.C.A, M.B.A/PGDM, M.Com

Role : Customer Relationship Manager

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India