Customer Care Executive

Affluence Consulting

Job Responsibility:

• Answer customer calls professionally to provide information about products and services, cancel or take orders, or register details of complaints thru chat / e-mail.

• Maintain records of customer communications and dealings, copy details of questions, grievances, and comments, as well as actions taken.

• Follow up to confirm that requests are passed and actions are taken for customers.

• Mention unresolved customer complaints or different requests to particular departments for further actions.

• Drive customer registration to marketing campaigns for the products.

• Maximize sales opportunity.

• Any ad hoc task assigned by supervisor.

Skills Required/Who we are looking for:

- Be able to prioritize works and execute on time

- Good interpersonal, telephone and computer skills

- Good Communication skills. (English)

- Attracts potential customers by answering product and service questions; suggesting information about other products and services.

- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

- Strong team player and customer oriented

- Ability to work under pressure while maintaining high attention to detail.

- Willing to work in long-hours.

• Experience

  0 - 5 Years

• No. of Openings

  10

• Education

  Diploma, Any Bachelor Degree

• Role

  Customer Care Executive

• Industry Type

  Media / Entertainment / Broadcasting

• Gender

  [ Male / Female ]

• Type of Job

  Full Time

• Work Location Type

  Work from Office