Customer Care Executive

Affluence Consulting

job responsibility:

• answer customer calls professionally to provide information about products and services, cancel or take orders, or register details of complaints thru chat / e-mail.

• maintain records of customer communications and dealings, copy details of questions, grievances, and comments, as well as actions taken.

• follow up to confirm that requests are passed and actions are taken for customers.

• mention unresolved customer complaints or different requests to particular departments for further actions.

• drive customer registration to marketing campaigns for the products.

• maximize sales opportunity.

• any ad hoc task assigned by supervisor.

skills required/who we are looking for:

- be able to prioritize works and execute on time

- good interpersonal, telephone and computer skills

- good communication skills. (english)

- attracts potential customers by answering product and service questions; suggesting information about other products and services.

- resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

- strong team player and customer oriented

- ability to work under pressure while maintaining high attention to detail.

- willing to work in long-hours.

• Experience

  0 - 5 Years

• No. of Openings

  10

• Education

  Diploma, Any Bachelor Degree

• Role

  Customer Care Executive

• Industry Type

  Media / Entertainment / Broadcasting

• Gender

  [ Male / Female ]

• Type of Job

  Full Time

• Work Location Type

  Work from Office