Good Typing Speed Good Communication Skill Manage Incoming Calls Customer Relationship Customer Service
Manage large amounts of incoming calls
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Analyzing customer needs and recommending products based on those needs.
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Handle & depute Field service team on various onsite complaints.
Required skills:
Good typing Speed.
Good Communication Skill.
Basic Computer Skills
Discipline, Positive Attitude & Punctuality
Experience : 5 - 8 Years
No. of Openings : 1
Education : Diploma, B.Tech/B.E
Role : Service Administrator
Industry Type : Manufacturing / Production / Quality
Gender : Male
Job Country : India
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