Sales Support Executive with Tamil or Bengali or Marathi Language Skills

9 to 9 Hire Services

Key Responsibilities:

· The role is responsible for sales support and customer care in the region.

· monitoring all documentation,

· Agreements and registrations as well as monitoring/ follow-up for payments and collections in the region.

Other duties include coordination with the corporate marketing team for requirements of marketing collaterals for the projects .

Timely customer query resolution

Monitor Sales receivables collections and active follow-ups

Completeness and comprehensiveness of data and documentation

Productivity of Back Office/ customer care team

Timely despatch of documents

Strategic :

Implementing customer delight for existing customers.

Operational:

To monitor & meet the defined SLAs ensure maximum productivity

To ensure overall efficient resource management, drive cost reduction and achievement of sales revenue

Support to Sales & Marketing :

To ensure prompt responsiveness on sales enquires (viz. customer calls, emails, walk-ins and other correspondence) to maximize sales conversions.

To support the sales team in selling forms to prospective customers for projects in the region

To monitor sales collections and ensure regular follow-up & sending demand notices for the same to red flag issues if any to the Sales support and to Sales Heads

To analyse feedback from customers and the trends to sales queries and provide feedback to the Sales and Marketing teams

To coordinate with all projects and corporate marketing team for requirement of marketing collaterals

Customer Service

To address and manage customer queries

To ensure complete and comprehensive documentation of all customer related records

To ensure data entry and detailed filing of all documents received

To ensure prompt dispatch of receipts for customer payments/ documents received

To coordinate with legal on customer documentation related issues.

Experience : 1 - 7 Years

No. of Openings : 3

Education : Diploma

Role : Sales Support Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India