WBW - Product Specialist - PAN INDIA

Akraya Solutions

wbw - product specialist - pan india

rearing to get back to your career?

career reboot for women !!!

note: min gap is mandatory from current organisation

support: remote/virtual

overview

akraya is a preferred vendor for it consulting and staffing services for many leading technology-based companies across the us and india. our services include msp and vms staffing, consulting services, diversity recruiting, payroll and pass-through.

wbw | women back to work is an akraya initiative that helps women return to the workforce after a career break. the program is meant for women who have taken a break in their careers and who would like to return back to work. our commitment to diversity and inclusion and how wbw creates a profound impact on the lives and careers of thoresponsibilities (what you'll be expected to do):

- take ownership of customer issues reported and ensuring that they are resolved.

- diagnosing and troubleshooting problems and identifying solutions to resolve customer issues.

- collaborate with other appropriate internal teams and represent the customers while figuring out solutions and workarounds.

- document knowledge in the form of faqs and knowledge base articles.

requirements (what we look for in candidates):

must-haves:

- 1-3 years of work experience in any customer-facing or troubleshooting role.

- clear, concise and effective written and oral communication skills.

- empathy towards customers and understanding their needs.

- interest, curiosity, and openness to learning new technologies.

- good interpersonal skills and ability to collaborate with internal stakeholders as well as end customers.

- flexibility in working in different shifts/regions. this is absolutely mandatory because we follow a rotational shift policy with 6 months-1 year cycles.

good to have:

- prior work experience in b2b or saas product companies.

- knowledge and proficiency in web technologies (javascript, html, css).

- experience with itsm and itil.

• Experience

  1 - 3 Years

• No. of Openings

  2

• Education

  Any Bachelor Degree

• Role

  Product Specialist

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home