• responsible for accomplishment of sales performance of the multiple locations within the given territory as per set parameters complying with corporate governance.
• communicate the expectations to the staff whilst supervising and guiding the store managers and the sales teams effectively to achieve their individual targets as well as store target
• responsible for increasing sales volumes by improvising suitable selling techniques among the stores
• responsible for all stock pertaining to locations and ensure corrective processes are followed by the teams when stock taking / stock undertaking / daily stock counting is executed across the multiple stores you are responsible within the territory.
• establish, maintain and implement strategies to expand the customer base and inform the trends of market information to the management.
• monitor your team's performance and motivating them to reach targets on daily basis
• train the sales teams to enhance sales accomplishments as per the expectation of the management and thrive at their best
• evaluate staff performance periodically as per the set guidelines and inform hr and management.
• address day to day operational needs objectively and effectively to smoothen the frontline sales
• when there are staff concerns relating hr, liaise with the hr department to lead solutions to the staff as required as per set guidelines
• maintain the shop operations, shop floor ethics of staff, display of products, visual merchandise etc.. as per the set guidelines of the management
• provide mis to the management as required of sales operations
• attend to the weekly / monthly / quarterly review meeting with the management and be able to bring in insights of the current market trends / details to add value to the business and growth of sales
• liaise and work closely with the product department in sharing feedback on the needs of the jewellery collection, based on the demand of the customer