IT Desk Support Engineer

Makeup India

• work as part of the 24x7 shift system on the it service desk

• answer calls & e-mails from our customers

• act as a point of escalation for queries from colleagues and as part of the major incident process

• assist the service management specialists in the production of regular & adhoc reports

• act as a champion for corporate processes such as incident, problem & change management, taking feedback to develop and maintain the processes and supporting procedures, ensuring an efficient and effective consistent service is delivered in line with customer slas

• support the service desk manager with people management activities such as managing staffing levels (leave & training)

• assist in delivering briefings to service desk staff on issues or changes that may affect volumes and work patterns at the service desk

personal skills and experience:

• a flexible approach to work at all times and the commitment to ensure tasks are completed to deadline

• exceptional customer service & communication skills

• experience working with both internal teams and external suppliers

• effective prioritization and execution of tasks in a high pressure environment

ideally experience on a service desk supporting the following technologies:

• service now (incident, problem, service request & change)

• end user computing

• active directory

• o365 and okta skills

• infrastructure monitoring tools

• remote support tools

• Experience

  2 - 4 Years

• No. of Openings

  10

• Education

  B.C.A, B.E

• Role

  IT Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office