IT Desk Support Engineer

• Work as part of the 24x7 Shift system on the IT Service Desk

• Answer calls & e-mails from our customers

• Act as a point of escalation for queries from colleagues and as part of the Major Incident process

• Assist the Service Management Specialists in the production of regular & Adhoc reports

• Act as a champion for corporate processes such as Incident, Problem & Change management, taking feedback to develop and maintain the processes and supporting procedures, ensuring an efficient and effective consistent service is delivered in line with customer SLAs

• Support the Service Desk Manager with people management activities such as managing staffing levels (Leave & Training)

• Assist in delivering briefings to Service Desk staff on issues or changes that may affect volumes and work patterns at the Service Desk

Personal skills and Experience:

• A flexible approach to work at all times and the commitment to ensure tasks are completed to deadline

• Exceptional customer service & communication skills

• Experience working with both internal teams and external suppliers

• Effective prioritization and execution of tasks in a high pressure environment

Ideally experience on a Service Desk supporting the following technologies:

• Service Now (Incident, Problem, Service Request & Change)

• End user computing

• Active Directory

• O365 and OKTA skills

• Infrastructure Monitoring tools

• Remote support tools

• Experience

  2 - 4 Years

• No. of Openings

  10

• Education

  Graduate (B.C.A, B.Tech/B.E)

• Role

  IT Support Engineer

• Industry Type

  IT-Hardware & Networking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office