a hotel general manager has many responsibilities, including:
communication: interacting with guests, staff, and stakeholders
budgets: managing all budgets, even if others manage them, and being able to quickly identify issues
customer service: resolving customer complaints and issues
guest satisfaction: ensuring guests are satisfied by being organized, delegating tasks, and supervising the team
marketing: developing marketing strategies, creating advertising campaigns, and building relationships with industry partners
flexible hours: working flexible shifts, which can average more than 50 hours per week
hotel management: planning and coordinating all hotel activities, including hiring, staffing, maintenance, and guest check-ins
staff training: hiring, training, and developing new employees, and ensuring they meet brand requirements, policies, and procedures
other responsibilities of a hotel general manager include:
meeting with department heads
managing profitability
identifying and executing strategic goals
overseeing marketing and demand generation
allocating resources
helping resolve issues