Customer Support Leader

Agnext Technology

Responsibilities

-Respond to customer queries in a timely and accurate way, via phone, email or chat.

-Identify customer needs and help customers use specific features.

-Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).

-Update our internal databases with information about technical issues and useful discussions with customers.

-Monitor customer complaints on social media and reach out to provide assistance.

-Share feature requests and effective workarounds with team members.

-Inform customers about new features and functionalities.

-Follow up with customers to ensure their technical issues are resolved.

-Gather customer feedback and share with our Product, Sales and Marketing teams.

-Assist in training junior Customer Support Representatives.

Experience : 3 - 5 Years

No. of Openings : 2

Education : Any Bachelor Degree

Role : Customer Support Leader

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India