Customer Support Leader

Agnext Technology

3 - 5 Years
2 Openings
Not Disclosed
Face-to-Face interview
SASNagar Mohali - Mohali

Key Skills

Customer Support Leader Sales Marketing Customer Care Representative

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Job Description

responsibilities

-respond to customer queries in a timely and accurate way, via phone, email or chat.

-identify customer needs and help customers use specific features.

-analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).

-update our internal databases with information about technical issues and useful discussions with customers.

-monitor customer complaints on social media and reach out to provide assistance.

-share feature requests and effective workarounds with team members.

-inform customers about new features and functionalities.

-follow up with customers to ensure their technical issues are resolved.

-gather customer feedback and share with our product, sales and marketing teams.

-assist in training junior customer support representatives.