Customer Support Leader jobs in Mohali - Agnext Technology

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  • Job View 131 Views
  • Applicants Less than 5 Applicants
  • 2021-09-09

Job Description

Responsibilities

-Respond to customer queries in a timely and accurate way, via phone, email or chat.

-Identify customer needs and help customers use specific features.

-Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).

-Update our internal databases with information about technical issues and useful discussions with customers.

-Monitor customer complaints on social media and reach out to provide assistance.

-Share feature requests and effective workarounds with team members.

-Inform customers about new features and functionalities.

-Follow up with customers to ensure their technical issues are resolved.

-Gather customer feedback and share with our Product, Sales and Marketing teams.

-Assist in training junior Customer Support Representatives.

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

2

Qualification

Any Bachelor Degree

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