Customer Relationship Executive (IT)

Kavya Management Services

The person will be responsible for:

To ensure client engagement, service orientation and quality of delivery.

Coordinate with clients to seek their feedback

Coordinate with clients to follow up for payments

Update database with follow ups done

Explain client about our services, policies

Viewing and managing workloads.

Strong phone etiquette and active listening skills.

Maintaining a positive, empathetic and professional attitude toward customers at all times

Keeping client informed of project progress

Contact clients using ,Email, phone & social media

Understand the target markets to attract clients

Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.

Participate in Business Development and Capture & Bid activities

Ability to learn quickly, think creatively and provide structure and logic to complex problems with conflicting priorities is essential

Qualification:

Any graduate with IT skills

Familiar with web portals & Mobile applications.

Having knowledge of Proposal Preparation in web portals & Mobile applications.

Candidate must be flexible to travel within India for any other opportunities.

Salary Range 15K 20K

Experience : 3 - 6 Years

No. of Openings : 02

Education : Diploma, Professional Degree

Role : Customer Relationship Executive

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India