Customer Care Executive

Nexgen Inventive Information Technology Pvt.ltd.

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. Managing a team of representatives offering customer support.

Overseeing the customer service process.

Resolving customer complaints brought to your attention.

Creating policies and procedures.

Planning the training and standardization of service delivery.

Selecting and hiring new staff.

Monitoring the work of individual representatives and of the team.

Conducting quality assurance surveys with customers and providing feedback to the staff.

Possessing excellent product knowledge to enhance customer support.

Maintaining a pleasant working environment for your team.

Experience : 3 - 5 Years

No. of Openings : 3

Education : Higher Secondary, Professional Degree, Any Bachelor Degree, B.C.A

Role : Customer Care Executive

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : Male

Job Country : India