Customer Care Executive

GURUKRUPA ENTERPRISES

Note: Female Candidates only.

· Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

· Maintain financial accounts by processing customer adjustments

· Recommend potential products or services to management by collecting customer information and analyzing customer needs

· Prepare product or service reports by collecting and analyzing customer information

· Contribute to team effort by accomplishing related results as needed

· Manage large amounts of incoming calls

· Generate sales leads

· Identify and assess customers' needs to achieve satisfaction

· Build sustainable relationships of trust through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Meet personal/team sales targets and call handling quotas

· Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

· Keep records of customer interactions, process customer accounts and file documents

· Follow communication procedures, guidelines and policies

· Go the extra mile to engage customers

· Resolve customer complaints via phone, email, mail or social media

· Use telephones to reach out to customers and verify account information

· Greet customers warmly and ascertain problem or reason for calling

• Experience

  1 - 2 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office