Telecalling Executive Fresher

Navin Classes

The Call Counsellor is responsible for handling inbound and outbound calls, providing accurate information, addressing inquiries, and guiding individuals through various processes. They act as the first point of contact, ensuring a positive and professional experience for all callers.

Responsibilities:

Handling Inbound and Outbound Calls:

Answer incoming calls promptly and professionally.

Make outbound calls to follow up with individuals or provide information.

Manage call volume efficiently and effectively.

Providing Information and Guidance:

Provide accurate and comprehensive information about products, services or admissions requirements.

Explain procedures, policies, and processes clearly and concisely.

Address caller inquiries and resolve issues promptly.

Guide individuals through application, enrollment, or other relevant processes.

Maintaining Accurate Records:

Accurately record caller information and interactions in the database or CRM system.

Document call outcomes and follow-up actions.

Maintain organized and up-to-date records.

Knowledge and Training:

Stay up-to-date on product, service, or program information.

Participate in training and professional development activities.

Adhere to ethical and confiden

Qualifications:

High school diploma or equivalent (bachelor's degree preferred in some fields).

Proven experience in customer service.

Excellent communication and interpersonal skills.

Strong listening and problem-solving skills.

Ability to remain calm and professional under pressure.

Proficiency in computer applications and database management.

Ability to work independently and as part of a team.

Strong

Skills:

Active listening

Verbal communication

Written communication

Problem-solving

Customer service

Time management

Computer literacy

Data entry

Emotional intelligence.

• Experience

  0 - 1 Years

• No. of Openings

  1

• Education

  Higher Secondary

• Role

  Calling Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  170 C R Avenue, Metro Tower, 4th floor, near Mahajati Sadan, Kolkata, West Bengal, 700007