Business Development Counsellor

Tata Teleservices

objective of the role:

the business development counsellor is responsible for engaging with prospective students and parents to understand their learning needs and provide appropriate solutions through structured counseling sessions. the role requires strong communication, a consultative approach, and a focus on meeting sales and conversion targets.

key responsibilities:

lead engagement & follow-ups

contact potential leads through calls, emails, or digital platforms.

understand the academic needs, challenges, and expectations of students and their parents.

proactively follow up with interested leads and guide them through the decision-making process.

counseling & product demonstration

schedule and conduct one-on-one counseling sessions (in-person or virtual).

provide detailed and customized product demonstrations, showcasing features, content, and benefits.

address all queries related to the program offerings, pricing, curriculum, and learning outcomes.

sales & conversion

convert counseling interactions into successful enrollments or subscriptions.

explain pricing models, installment/emi options, and handle basic negotiations when needed.

meet or exceed assigned sales and conversion targets on a weekly/monthly basis.

crm management & reporting

maintain accurate and updated records of all lead interactions and statuses in the crm system.

submit daily and weekly performance reports to the reporting manager.

coordinate internally with support teams for smooth onboarding of enrolled students.

customer relationship management

build a trust-based rapport with students and parents to ensure confidence in the offered solution.

maintain professionalism and empathy in all customer interactions.

other skills:

strong interpersonal and persuasion skills

goal-oriented and able to work under performance pressure

basic tech proficiency (crm tools, zoom/google meet, ms excel)

• Experience

  0 - 2 Years

• No. of Openings

  2

• Education

  Any Bachelor Degree

• Role

  Business Development Counsellor

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office