Looking For Branch Service Manager

Raj Cooling Systems Pvt Ltd

Education: BE/Diploma/Graduate in any.

Preferred Industry: Home appliances, Consumer Durable & Small Appliances, DTH, etc

Roles & Responsibility:

Responsible for Service Delivery within the assigned area.

Appointment of Service Partners, training and implementation of process/policy as per guidelines for Service Partner.

To be maintain MSL and regular billing of parts.

Ensure Service delivery as per defined TAT.

Time to time Distributor/Dealer Visit and ensure satisfaction.

Audit of ASP work order and Spare consumption.

Ensure submission & audit of ASP monthly claims

Knowledge of Local Language is Must.

Key Responsibilities:

1. Service Operations Management:

Oversee day-to-day service operations for coolers at the branch level.

Ensure timely installation, maintenance, and repair of units.

Implement and monitor service schedules and preventive maintenance plans.

2. Team Management:

Lead, train, and supervise service engineers, technicians, and support staff.

Allocate tasks based on skillsets and workload.

Conduct performance reviews and identify training needs.

3. Customer Service & Relationship Management:

Handle escalated customer complaints and ensure effective resolution.

Maintain high levels of customer satisfaction through quality service delivery.

Build strong relationships with dealers, retailers, and key accounts.

4. Inventory & Spare Parts Management:

Ensure optimal inventory of spare parts and tools.

Monitor usage, reorder levels, and coordinate with the supply chain team.

Prevent losses due to overstocking or stockouts.

5. Compliance & Documentation:

Ensure adherence to company policies, safety standards, and service protocols.

Maintain service records, customer feedback logs, and warranty claim documentation.

6. Reporting & MIS:

Prepare and share periodic reports on service metrics, cost efficiency, and customer feedback.

Analyze data to identify trends and suggest improvements.

• Experience

  3 - 8 Years

• No. of Openings

  15

• Education

  B.E

• Role

  Branch Service Manager

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home