Looking For Branch Service Manager

Raj Cooling Systems Pvt Ltd

education: be/diploma/graduate in any.

preferred industry: home appliances, consumer durable & small appliances, dth, etc

roles & responsibility:

responsible for service delivery within the assigned area.

appointment of service partners, training and implementation of process/policy as per guidelines for service partner.

to be maintain msl and regular billing of parts.

ensure service delivery as per defined tat.

time to time distributor/dealer visit and ensure satisfaction.

audit of asp work order and spare consumption.

ensure submission & audit of asp monthly claims

knowledge of local language is must.

key responsibilities:

1. service operations management:

oversee day-to-day service operations for coolers at the branch level.

ensure timely installation, maintenance, and repair of units.

implement and monitor service schedules and preventive maintenance plans.

2. team management:

lead, train, and supervise service engineers, technicians, and support staff.

allocate tasks based on skillsets and workload.

conduct performance reviews and identify training needs.

3. customer service & relationship management:

handle escalated customer complaints and ensure effective resolution.

maintain high levels of customer satisfaction through quality service delivery.

build strong relationships with dealers, retailers, and key accounts.

4. inventory & spare parts management:

ensure optimal inventory of spare parts and tools.

monitor usage, reorder levels, and coordinate with the supply chain team.

prevent losses due to overstocking or stockouts.

5. compliance & documentation:

ensure adherence to company policies, safety standards, and service protocols.

maintain service records, customer feedback logs, and warranty claim documentation.

6. reporting & mis:

prepare and share periodic reports on service metrics, cost efficiency, and customer feedback.

analyze data to identify trends and suggest improvements.

• Experience

  3 - 8 Years

• No. of Openings

  15

• Education

  B.E

• Role

  Branch Service Manager

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home