Raj Cooling Systems Pvt Ltd

Vavdi, Rajkot

Maintain inventory records and stock levels, Oversee receipt and issue of goods, Ensure proper documentation (GRN, MRN, issue slips),Supervise and train store staff, Coordinate with other departments for, timely material availability., Follow safety standards and implement FIFO/LIFO systems.

As a Dispatch Executive, your responsibilities will include coordinating and scheduling the dispatch of goods, ensuring timely delivery to customers. You will be responsible for sales billing and keeping track of inventory levels to support efficient planning and operations. Your role will involve collaborating with various teams to plan and coordinate dispatch activities, ensuring smooth operations and customer satisfaction.To excel in this role, you should have strong communication skills to effectively coordinate with drivers.

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Education: BE/Diploma/Graduate in any.Preferred Industry: Home appliances, Consumer Durable & Small Appliances, DTH, etcRoles & Responsibility:Responsible for Service Delivery within the assigned area.Appointment of Service Partners, training and implementation of process/policy as per guidelines for Service Partner.To be maintain MSL and regular billing of parts.Ensure Service delivery as per defined TAT.Time to time Distributor/Dealer Visit and ensure satisfaction.Audit of ASP work order and Spare consumption.Ensure submission & audit of ASP monthly claims Knowledge of Local Language is Must.Key Responsibilities:1. Service Operations Management:Oversee day-to-day service operations for coolers at the branch level.Ensure timely installation, maintenance, and repair of units.Implement and monitor service schedules and preventive maintenance plans.2. Team Management:Lead, train, and supervise service engineers, technicians, and support staff.Allocate tasks based on skillsets and workload.Conduct performance reviews and identify training needs.3. Customer Service & Relationship Management:Handle escalated customer complaints and ensure effective resolution.Maintain high levels of customer satisfaction through quality service delivery.Build strong relationships with dealers, retailers, and key accounts.4. Inventory & Spare Parts Management:Ensure optimal inventory of spare parts and tools.Monitor usage, reorder levels, and coordinate with the supply chain team.Prevent losses due to overstocking or stockouts.5. Compliance & Documentation:Ensure adherence to company policies, safety standards, and service protocols.Maintain service records, customer feedback logs, and warranty claim documentation.6. Reporting & MIS:Prepare and share periodic reports on service metrics, cost efficiency, and customer feedback.Analyze data to identify trends and suggest improvements.

Identify new business opportunities in international markets.Build and maintain relationships with overseas clients, distributors, and agents.Conduct market research to identify trends, competitor activities, and potential regions for expansion.Handle the entire export sales cyclefrom lead generation and negotiation to order processing and logistics coordination.Ensure timely and successful delivery of products to clients in compliance with international trade regulations.Prepare and present quotations, proposals, and contracts to international buyers.Collaborate with internal departments (e.g., logistics, production, finance) to ensure smooth operations.Participate in international trade shows, exhibitions, and buyer-seller meets.Maintain detailed records of sales activity and prepare regular reports for management.Stay up-to-date with export regulations, INCOTERMS, and customs documentation requirements.

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Can provide services for coolers. Whether it's maintenance, repairs, or installation, I'm here to help! Let me know what specific service you need, and we can get started.

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