Fresher hiring for BPO Customer Support Executive

this is a key role in a business process outsourcing (bpo) environment, requiring proficiency in communication and problem-solving across multiple channels, including phone, email, and chat.

responsibilities

handle customer interactions: respond to inbound calls, emails, and live chats promptly and professionally, and in some cases, make outbound calls for follow-ups.

provide accurate information: answer customer questions and provide them with correct and detailed information about products, services, and company policies.

resolve issues and complaints: efficiently troubleshoot and resolve customer problems, or escalate complex issues to the appropriate internal department when necessary.

maintain customer records: document all customer interactions and details accurately and concisely in a customer relationship management (crm) system.

meet performance metrics: adhere to key performance indicators (kpis) such as average handling time (aht), first call resolution (fcr), and customer satisfaction score (csat).

collect and relay feedback: gather customer feedback and report on recurring issues to help improve products, services, and internal processes.

upsell and cross-sell: identify opportunities to offer additional products or services to customers based on their needs, where appropriate.

key skills

communication: possess excellent verbal and written communication skills to articulate information clearly and professionally.

active listening: give your full attention to customers to understand their concerns and avoid making assumptions.

problem-solving: think critically to analyze customer issues and provide effective and logical solutions.

empathy and patience: handle frustrated or upset customers with a calm, empathetic, and patient demeanor.

multitasking: manage multiple customer inquiries or tasks simultaneously without sacrificing quality.

adaptability: adjust communication style and approach based on the customer and the situation.

technical proficiency: be comfortable using computers, crm software (., salesforce, zendesk), and other communication tools.

qualifications

education: most entry-level positions require a high school diploma or equivalent, though a bachelor's degree may be preferred for some roles.

experience: prior customer service or call center experience is often preferred but not always required for entry-level jobs.

language skills: fluency in english is typically mandatory, and proficiency in additional languages is a valuable asset, especially for international processes.

basic computer skills: need working knowledge of computer systems and software, including ms office.

typing speed: for chat-based roles, a minimum typing speed of 3040 wpm with high accuracy is often required.

shift flexibility: must be willing and able to work in rotational shifts, including evenings and weekends, as required by the company.

• Experience

  Fresher

• No. of Openings

  9

• Education

  12th Pass, I.T.I., B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, BDS

• Role

  BPO Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Okhla, Delhi