Level 2/3 App Suppt (Production Management)

Master Mind Consultancy

Primary Responsibilities:

Handle production management services including end user support, systems monitoring, incident management, problem management, plant management and event management.

Build extensive business and application knowledge required for supporting client facing applications.

Diagnose and resolve application issues to ensure optimal performance and usability.

Develop automation to reduce toil, improve efficiency and eliminate customer impact.

Provide root cause analysis with recommendations for improvements.

Interface with Developers to drive application fixes with right business justification.

Configure application monitors using industry standard monitoring tools, as well as developing customized monitoring solutions.

Required Skills:

Bachelor Degree in Computer Science or related field

Should have prior experience in Production Support environment

Strong technical background in databases, such as Oracle, Sybase and DB2 including SQL de- bugging and to some extent performance tuning

Strong experience of Unix/Linux environment

Comfortable with scripting skills: Shell/ Perl (Primary) or Python (Secondary)

Understanding of schedulers (Autosys, Control M etc.).

Strong verbal and written skills required to interact with global teams and customers

Strong problem solving skills, analytical skills and an ability to learn rapidly on-the-job

Good organization and coordination skills for handling Incident/Issues effectively

Good to Have :

Experience in financial service/products, investment banking.

Experience in Advanced Monitoring/Alerting Tools (Splunk, AppDynamics, Elastic Search etc.)

Have knowledge on development tools like GIT, Jenkins etc.

Agile/DevOps Skills

Experience : 2 - 6 Years

No. of Openings : 2

Education : B.C.A, B.Sc, B.Tech/B.E, M.C.A, M.Sc, M.Tech, CS

Role : App Support Engineer

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : Female

Job Country : India