The position holder will be responsible to achieve collection targets on monthly basis by making calls to the customers whos requirement for Loan and to whome monthly installment (EMI) is due or who have not paid the installment on due date, explaining the consequences of not paying on time, providing payment options as per the process and follow up till the time the due installment is received.
Tele-calling / follow up on leads given by sales team and Corporate office
· Calling to the customers to remind their due date of installment.
· Reminder calls to delinquent customers who failed to make the EMI payment.
· Explain the consequences to customer of not paying on time.
· Provide the options of payment channels for making the payment.
· Fix appointment for the field collections team if customer asks for collecting payment from home.
· Follow up with the customers till the payment is received.
· Ensure that all details of the calls & update on collections is updated on the system as per the process.
· Minimum Graduate with 6 months to 3 years of experience in any domain
· Clear communication with good convincing skills
· Should have basic computer knowledge.
· Typing speed of at least 15 words per minute
Who should join
· Candidate who is looking to go the extra mile to grow fast.
· Candidate who is willing to learn the best processes/practices in the industry.