role purpose- to identify skill gaps and deliver technical training programs for employees and customers to ensure safe, efficient, and effective job performance. the trainer will design and conduct competency-based training in alignment with industry standards and manufacturer requirements.
key responsibilities
● training development & delivery
○ develop and update competency-based training modules in coordination with management.
○ conduct skills gap analyses and align training content with operational needs.
○ prepare training materials, course outlines, manuals, handouts, and evaluations.
○ deliver technical training for employees and customers to meet competency standards
○ conduct post-training evaluations and provide feedback to supervisors
● program management & reporting
○ maintain accurate records of training hours, evaluations, and employee progress
○ prepare and submit reports on training effectiveness, participation, and outcomes.
○ keep training materials and resources updated with new technologies and oem standards.
● technical support & collaboration
○ provide advanced technical troubleshooting support to field teams.
○ coordinate with supervisors, product specialists, and department heads for training schedules.
○ support development of new programs based on field feedback and equipment updates