Technical support executive jobs in Mumbai - Whitehat Jr

  • Technical support executive (MCE profile)

    Whitehat Jr

    1. 1 - 3 yrs
    2. Mumbai NA NA NA
    NA
    Rs 1,00,000 to 3,00,000 p.a.

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  • Job View 113 Views
  • Applicants Less than 5 Applicants
  • 2021-02-25

Job Description

Technical support executive (MCE profile)

Company Background

In 2030, Artificial Intelligence and Robotics will touch 800 Million jobs. The world will split into creators and consumers. WhiteHat Jr makes kids creators in the new world with the first structured coding curriculum in the world for early childhood.

Kids learn logic, structure, sequence and algorithmic thinking to generate creative outcomes like animations and apps. All classes are taught via a live 1:1 Online platform connecting Top 99.9th percentile of certified teachers to kids 6-14 years of age.

Location - WeWork Powai, Near L&T. (Mumbai Location only)

Job Summary- Recruit & train teachers at scale in delivering an excellent online classroom experience. Responsibilities and Duties

Excellent oral communication skills in English with a passion to resolve customer queries successfully and quickly

Understanding Operating Systems like Windows 7,8,10 and MacOS.

Troubleshooting Network and Internet Issues for Clients.

Fixing Software and Drivers on Client Systems.

Understanding of Settings and Control Panel Options.

Fixing Issues in Device Manager and External Devices.

Understanding Latest Privacy Settings and Access Control in Devices

Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc

Adept at technology to troubleshoot and ensure smooth online class experience.

Active listening skills, patience and detail obsession to maintain call logs.

Qualifications :

A bachelors degree is required. Graduate in Computer Science/IT or strong passion for devise

and software tech debugging

Min. 1-3 years relevant experience OR Fresher Can Also APPLY

Work Hours: 10 a.m. - 7 p.m. (Monday-Saturday)

Key Skills

Industry

IT-Hardware & Networking / IT-Software / Software Services

Functional Area

IT Hardware / Technical Support / Telecom Engineering

Number of Vacancy

5

Education

B.C.A, B.Tech/B.E, M.C.A

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