Technical Support Executive (MCE Profile)

WhiteHat Jr

job summary- recruit & train teachers at scale in delivering an excellent online classroom experience.

responsibilities and duties

 excellent oral communication skills in english with a passion to resolve customer queries successfully and quickly

 understanding operating systems like windows 7,8,10 and macos.

 troubleshooting network and internet issues for clients.

 fixing software and drivers on client systems.

 understanding of settings and control panel options.

 fixing issues in device manager and external devices.

 understanding latest privacy settings and access control in devices

 setting up system using remote desktop connections like anydesk, teamviewer, etc

 adept at technology to troubleshoot and ensure smooth online class experience.

 active listening skills, patience and detail obsession to maintain call logs.

qualifications :

 a bachelor’s degree is required. graduate in computer science/it or strong passion for devise and software tech debugging

 min. 1-3 years relevant experience or fresher can also apply

location - wework powai, near l&t. (mumbai location only)

due to covid-19 we are making candidates join remotely please ensure if all the candidates have laptops/ desktop along with broadband / dongle connections. we will also reimburse their phone and internet bills post joining.

salary: 20k/month to 25k/month in-hand (plus performance incentive upto 12k/month) work hours: 10 . - 7 . (monday-saturday)

• Experience

  1 - 3 Years

• No. of Openings

  30

• Education

  B.C.A

• Role

  Technical support executive

• Industry Type

  Education / Teaching / Training / Colleges /Institutes / Universities

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office