SR Support Engineer (L2/ L3) (Full Time)

Kaushal Placement Services

�� provide high-quality technical support to diverse set of critical finacial applications

�� should be self starter and passionate about customer satisfaction.

�� help resolve technical incidents of the customer efficiently, effectively and independently.

�� very good experience in queries sql/ oracle and .net and permanent issue resolution technically, withing slas, is a must.

�� gather the required information necessary in order to support tickets.

�� manage slas and customer expectations well gaining customer satisfaction

�� knowledge of itil processes and ticketing tools like jira itsm, service now or similar.

�� should lead and drive changes in processes alognwith manager's consent for betterment of support activities

�� showld be acquainted with monitoring tools like appdynamics, dynatrace, manage engine apm or similar and observability

�� should have knowledge of logs consolidation tools like slack to analyze logs faster.

�� understand processes for sev 1 - 2 incidents and create rca and create problem tickets and follow up to closure.

�� support project manager to provide needful information to create weekly and monthly reports.

�� handle esclalations effectively.

�� cross stakeholder management and handling vendors well

�� clear and good verbal and written communication.

�� timely updates to internal team and customers wrt incidents, is must

�� technical documentations.

• Experience

  4 Years

• No. of Openings

  3

• Education

  B.C.A, B.Sc, B.Tech, M.C.A, M.Tech

• Role

  Technical Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Goregaon Mumbai