Team Coach

Hyratch consultancy

3 - 6 Years
2 Openings
3.0 - 7.0 Lac/Yr
Face-to-Face interview
Bangalore

Key Skills

Team Coach Team Leader Team Manager Work From Home

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Job Description

- Answer incoming queries and take appropriate actions.

-Maintain customer satisfaction ratings based on explicit criteria set forth by the company.

-Input data into the company computer platform to keep each customer record updated.

- Handle a team of 10-15 agents.

- Take care of shrinkage and attrition.

- One on one call listening and feedback.

- Refresher training to enhance the skills.

- Drive team's performance by sharing the feedback with the bottom performers on a daily basis.

- Call Auditing.

- Escalated call handling

- Responsible to provide the training to new candidates and refresher training to enhance the performance of old agents.

- Report Making

Experience
3 - 6 Years
No. of Openings
2
Education
Any Bachelor Degree
Role
Team Coach
Industry Type
Education / Teaching / Training / Colleges /Institutes / Universities
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Home