Team Coach

Scaleneworks

- Answer incoming queries and take appropriate actions.

-Maintain customer satisfaction ratings based on explicit criteria set forth by the company.

-Input data into the company computer platform to keep each customer record updated.

- Handle a team of 10-15 agents.

- Take care of shrinkage and attrition.

- One on one call listening and feedback.

- Refresher training to enhance the skills.

- Drive team's performance by sharing the feedback with the bottom performers on a daily basis.

- Call Auditing.

- Escalated call handling

- Responsible to provide the training to new candidates and refresher training to enhance the performance of old agents.

- Report Making

Experience : 3 - 6 Years

No. of Openings : 2

Education : Any Bachelor Degree

Role : Team Coach

Industry Type : Education / Teaching / Training / Colleges /Institutes / Universities

Gender : [ Male / Female ]

Job Country : India