Software Support Executive

Impact HR & KM Solutions

1 - 2 Years
1 Openings
2.0 - 3.0 Lac/Yr
Posted 8 days ago
Face-to-Face interview
Nashik

Key Skills

Software Support Executive Software Support

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Job Description

provide technical support: offer first-line technical support to software users via phone, email, chat, or in-person. this includes diagnosing and resolving a wide range of software-related issues.

troubleshooting: guide customers through step-by-step solutions for common software problems. this requires a deep understanding of the software's functionality and potential issues.

issue escalation: escalate complex or unresolved issues to senior technical support or the engineering team, ensuring a timely resolution.

documentation & record-keeping: document and track all customer interactions, issues, and resolutions in a support ticketing system. you'll also create and maintain knowledge base articles and faqs to assist users.

communication: act as a bridge between customers and the product development team, providing feedback on user issues and suggestions for software improvements.

Experience
1 - 2 Years
No. of Openings
1
Education
B.C.A, B.Sc
Role
Software Support Executive
Industry Type
IT-Hardware & Networking / IT-Software / Software Services
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Impact HR and KM Solutions Near Canada Corner Signal Ravi Chambers Basements Below Laminate Gallery

About Impact HR & KM Solutions

Impact HR & KM Solutions is benchmarked as one of the most trusted and dedicated HR & Outsourcing Companies in India that has been serving its clients over the years. We have earned a name for ourselves for providing clients innovative HR solutions. We are one among the very few companies that understand clients needs to the roots and make efforts to go to those roots just as to give them what they want. Our services include HR Outsourcing Services, Talent Management, Knowledge Management, ,Executive Hunt, Resume Services, Corporate Governance and Networking Solutions. We place candidates across various industries like Banking / Financial, BPO, Human Resource, Engineering, Medical/Health Care/Pharmaceuticals, FMCG, Export/ Import, Education / Training and Automobile.Our services are prompt and cater to all kinds of clients. At Impact HR & KM Solutions, we provide customized solutions for all kind of clients with great levels of enthusiasm and passion towards them.