A shift supervisor works in a store or warehouse, and is responsible for overseeing daily company operations and employee performance during their particular shift. A shift supervisor job description involves a variety of different tasks, from assisting customers to conducting employee reviews to restocking merchandise or supplies.
Essential Duties and Responsibilities of a Shift Supervisor
•Assigns tasks to employees.
•Oversees opening and closing of store or warehouse.
•Schedules employee hours and shifts.
•Monitors employee work habits and makes sure tasks are completed in a timely fashion.
•Conducts performance reviews.
•Writes up reports of employee behavior or customer complaints.
•Keeps work area clean and organized.
•Motivates employees and offers incentives for strong work performances.
•Welcomes customers in a retail setting.
•Addresses and resolves customer complaints.
•Responds quickly and practically to emergencies, crises, or unexpected problems during the shift.
Required Knowledge, Skills and Abilities
•Works well with a team.
•Exhibits strong interpersonal and customer service skills.
•Maintains professional but friendly demeanor.
•Possesses physical strength necessary to move and stock merchandise or products in stores and warehouses.
•Demonstrates familiarity with basic computer programs, such as Word and Excel.
Education and Experience
•High school diploma or GED required.
•Management experience or Bachelor’s Degree in Management is preferred.
•Job training required prior to start date
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