Hiring Freshers || Service Supervisor

Lakshmi North East Solutions (LNES)

- Supervise and allocate daily tasks to technicians, service advisors, and support staffensuring adherence to schedules and optimal bay utilization

- Conduct regular performance evaluations, identify skill gaps, and train or mentor staff for improved technical proficiency and customer handling

- Enforce safety protocols, promote a clean shop environment, and manage equipment upkeep to minimize downtime .

- Utilize diagnostic tools to validate technician findings and confirm that repairs meet quality expectations

- Review work orders against customer complaints, ensuring full resolution and conducting final quality audits before vehicle delivery

- Oversee parts inventory and ordering processescoordinating with parts staff, negotiating with suppliers, and preventing stockouts

- Validate parts requisitions against repair needs and warranty requirements to maintain cost efficiency and service integrity .

- Escalate and resolve complex customer concerns, ensuring transparency and prompt action to maintain satisfaction and loyalty .

- Collaborate with service advisors to provide regular vehicle status updates, manage expectations, and reinforce trust .

- Provide accurate daily and monthly reports to management, highlighting productivity trends and resource utilization .

- Ensure all service activities comply with Honda OEM standards, warranty protocols, and regulatory safety measures

- Maintain meticulous records of service orders, parts transactions, warranty activities, and regulatory documentation .

- Liaise with Service Manager, parts, sales, and finance teams to align departmental priorities and support dealership-wide initiatives

- Contribute to developing standard operating procedures (SOPs) and creating service catalogs consistent with Honda standards

• Experience

  0 - 2 Years

• No. of Openings

  1

• Education

  Higher Secondary, B.A, B.B.A, B.Com, M.A, M.B.A/PGDM, M.Com

• Role

  Service Supervisor

• Industry Type

  Automobile / Auto Ancillaries

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  RG Baruah Rd, near AUNTY SHOP, Bhaskar Nagar, Guwahati, Assam 781021.