Support Technician Fresher

Lakshmi North East Solutions (LNES)

0 - 2 Years
1 Openings
1.5 - 1.8 Lac/Yr
Posted today
Face-to-Face interview
Guwahati

Key Skills

Service Coordination Client Communication Ticket Management IT Service Scheduling Technical Support Coordination Service Dispatching Field Engineer Support Preventive Maintenance Support Inventory Coordination Technical Scheduling Helpdesk Support Interface Feedback Management

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Job Description

- Schedule and coordinate service calls, installations, and maintenance activities for clients.

- Assign tasks to service engineers based on availability, skillset, and priority.

- Act as the primary point of contact between clients and the service team.

- Provide updates to clients on job status, technician ETA, and issue resolution.

- Monitor and manage service tickets using CRM or ticketing systems.

- Ensure timely closure of service requests and escalate unresolved issues when necessary.

- Maintain accurate service logs, client communication records, and feedback forms.

- Prepare daily, weekly, and monthly service performance reports for management.

- Collaborate with service engineers, technical support, and logistics teams to ensure smooth workflow.

- Assist in workforce planning and help resolve operational challenges.

- Coordinate the availability of spare parts, tools, and technical documentation for service teams.

- Track resource usage and inform procurement of replenishment needs.

- Follow up with clients after service completion to ensure satisfaction.

- Document and report customer feedback for continuous improvement.

- Ensure that all service activities follow company protocols and quality standards.

- Assist in maintaining compliance with SLAs and service agreements.

- Support emergency dispatches and ensure critical service issues are prioritized and resolved quickly.

- Maintain a service standby roster and support after-hours coordination when required.

- Identify recurring issues or bottlenecks in the service workflow.

- Recommend process enhancements to improve efficiency and service delivery.

Experience
0 - 2 Years
No. of Openings
1
Education
B.A, B.C.A, B.B.A, B.Com
Role
Service Coordinator
Industry Type
Manufacturing / Production / Quality
Gender
Female
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
RG Baruah Rd, near AUNTY SHOP, Bhaskar Nagar, Guwahati, Assam 781021.

About Lakshmi North East Solutions (LNES)

Lakshmi North East Solutions (LNES) is a respected name serving the placement sector of PAN India. This placement firm has carved a niche for itself in the HR industry as well. We are a full-fledged team of professionals engaged in serving everyone by offering various services under the same roof. Lakshmi North East Solutions (LNES) is offering HR consultancy and corporate training in Guwahati and other cities of PAN India. As a recruitment & training solution provider we assist leading corporations to effectively screen and hire right kind of people. Our leading corporate clients include many of worlds best-known recruitment brands.