Resident Support Engineer

Lakshmi North East Solutions (LNES)

- Provide day-to-day technical support to end-users at client locations for IT hardware (desktops, laptops, printers, scanners, etc.) and networking equipment.

- Act as the first point of contact for all on-site technical issues.

- Install, configure, and troubleshoot computer systems, servers, routers, switches, and other network devices.

- Perform preventive maintenance and hardware upgrades as required.

- Resolve basic network-related incidents (IP conflicts, connectivity drops, etc.) and escalate complex issues to the network team.

- Address and resolve hardware/software-related issues reported by users efficiently.

- Maintain logs of user complaints and solutions provided through ticketing systems.

- Install and configure licensed software, drivers, and antivirus tools.

- Ensure updates and patches are applied as per security standards.

- Perform routine checks on system health, backup status, antivirus updates, and disk usage.

- Maintain records of IT assets, including deployment, movement, and disposal.

- Coordinate with the central IT team for hardware replacements or upgrades.

- Work closely with client representatives and ensure high levels of customer satisfaction.

- Provide technical input for IT-related discussions or planning at the client site.

- Ensure all incidents, resolutions, and configuration changes are properly documented.

- Escalate unresolved issues to higher-level engineers or vendors when required.

- Follow up on service calls and vendor support cases to ensure timely closure.

• Experience

  1 - 4 Years

• No. of Openings

  1

• Education

  B.C.A, B.Sc, B.Tech, M.C.A, M.Sc, M.Tech

• Role

  Resident Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  RG Baruah Rd, near AUNTY SHOP, Bhaskar Nagar, Guwahati, Assam 781021.