Quality Manager jobs in Bangalore - Miles Education Private Limited

Title of the Position: - Manager Quality Analyst (Sales Call Audits) -Hyderabad

Reports to: AVP Sales & Operations

Office Location: Unit # 102 Ground Floor Prestige Meridian, 2 Number 30, Mahatma Gandhi Rd, Bengaluru, Karnataka 560001

Contact Person: Sweta (Call entertained only between 10 to 6)

Overall Responsibility: Achieve Call Audit Targets within timelines & share feedback on timely basis and ensure corrective actions are taken.

Profile:

Audits sales outbound calls and/or correspondence, observing performance, techniques, and application of guidelines and procedures as listed out in the framework

Monitoring calls to make sure that sales employees are in compliance with the quality standards.

Audit Calls (Live, Recorded & Remote) and score them on defined Template

Ensure that the stipulated compliance guidelines are met and corrective measures are taken when

there is a miss

Summarize after Analysing the short comings and Reporting findings and recommendations and forwards it to team supervisor to use in performance discussion/assessments and/or promotional decisions

Provide coaching and guidance based on audit findings, and delivers weekly/ongoing

performance feedback to associates as outlined by the business

Mentor/Transition newly hired representatives to ensure a smooth transition from the learning

environment to the daily production environment

Provide formal product/process refresher training to facilitate ongoing learning

Involved in functional study of the recorded calls Identify and Bridge Process Gaps

Key Responsibility Areas:

1. Handling Call Audits - 40+ (For student Mobilization and resolving queries - Sales Calls).

2. Document the Calls Audited in the defined Template & share Feedback with the Agents on timely basis and ensure corrective actions are taken.

Working hours:

10 A.M. - 7 P.M., 6 days working, weekly off on Tuesday (Sunday is a mandatory working day)