Immediate Hiring Quality Analyst

Leading BPO

roles and responsibilities

good knowledge of insurance processing (us)

? good reading comprehension . ability to read text, understand its meaning and process it

? should understand the client requirement related to quality

? should understand the workflow of the processes and audit the transactions as per the checklists

? complete the daily audit / sampling counts as per the requirement by listening to the call recordings

? identify the gaps areas in the audit and report it to the quality lead and other stake holders

? observe the trend of the errors for the process and suggest the improvement plan

? monitoring and ensuring sla quality targets are met

? identify and initiate quality improvement

? provide and support operations with qa reports

? facilitate and implement best quality practices

? conduct regular feedback sessions to bqa’s

? should maintain the error reports accurately

? prepare / support analysis/reports and dashboards on weekly/monthly performance

? sending e mail to client and internal customers on quality related reports

? should flexible for shift rotations and 5 days a week working if required should support on weekends (saturday and sunday).

? should be able to perform in multiple processes

? escalate any deviation to defined process & seek immediate assistance

• Experience

  0 - 3 Years

• No. of Openings

  10

• Education

  Diploma, Higher Secondary, Any Bachelor Degree

• Role

  Quality Analyst

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office