Process Associate For Order Management Night Shift

Infonic Solutions

responsibilities

order management and customer service

• checks for completeness of commercial requirements and ensures that order details (dates, details) in the system matches customer’s requirements as indicated in customer documents

• provides shipment confirmation to customers and ensures that orders are in ready condition and in correct status before each order status

• generates shipment list and acquires proforma invoice, packing instructions and shipping release from customers to release orders for shipment

• analyses, qualifies, and completes change order requests

• notifies customer of promise delivery date with an order acknowledgment and ensures that customer receives their orders on time and shipment commitment targets are met

• proactively and promptly updates the customer of any delays in deliveries whether a revised delivery date is available or not

• ensures that the dates own by order management team are updated and reflective of current order status

• facilitates emergency/kick-off meetings with other functional groups and expedites immediately when there are any potential order delays

• coordinates with other teams/support to complete the request of customers and communicates effectively with suppliers on customer’s delivery date pull in requests

• generates and analyses backlog orders and participates in order backlog review meetings to provide feedback on risks to meet the period’s shipment commitments

continuous improvement and innovation

• participates in the execution of functional unit strategic initiatives/programs to improve key performance indicators and support the objectives of the organization.

requirements

education: bachelor's degree – ., ., ., ., bba, or any other graduate.

job related experience:

at least 6 months to 1 year related experience in order management or similar support/functions (freshers may apply too)

specific knowledge:

intermediate to advanced ms office application – ms excel

business

• Experience

  0 - 1 Years

• No. of Openings

  10

• Education

  B.A, B.B.A, B.C.A, B.E, B.Sc, Diploma, Any Bachelor Degree, Professional Degree

• Role

  Process Associate For Order Management| Night Shift

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office