Process Associate For Order Management| Night Shift

Infonic Solutions

Responsibilities

Order Management and Customer Service

Checks for Completeness of Commercial Requirements and ensures that order details (dates, details) in the system matches customers requirements as indicated in customer documents

Provides Shipment Confirmation to Customers and ensures that orders are in ready condition and in correct status before each order status

Generates Shipment List and acquires proforma invoice, packing instructions and shipping release from customers to release orders for shipment

Analyses, qualifies, and completes Change Order Requests

Notifies Customer of Promise Delivery Date with an order acknowledgment and ensures that customer receives their orders on time and shipment commitment targets are met

Proactively and promptly updates the customer of any delays in deliveries whether a revised delivery date is available or not

Ensures that the dates own by order management team are updated and reflective of current order status

Facilitates emergency/kick-off meetings with other functional groups and expedites immediately when there are any potential order delays

Coordinates with other teams/support to complete the request of customers and communicates effectively with suppliers on customers delivery date pull in requests

Generates and analyses backlog orders and participates in order backlog review meetings to provide feedback on risks to meet the periods shipment commitments

Continuous Improvement and Innovation

Participates in the execution of Functional Unit Strategic Initiatives/Programs to improve Key Performance Indicators and support the objectives of the organization.

Requirements

Education: Bachelor's Degree ., ., ., ., BBA, or any other graduate.

Job Related Experience:

At least 6 months to 1 year related experience in order management or similar support/functions (Freshers may apply too)

Specific Knowledge:

Intermediate to Advanced MS Office Application MS Excel

Business

Experience : 0 - 1 Years

No. of Openings : 10

Education : Diploma, Professional Degree, Any Bachelor Degree, B.A, B.C.A, B.B.A, B.Sc, B.Tech/B.E

Role : Process Associate For Order Management| Night Shift

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Male

Job Country : India