Operation Manager

Zesys Consultancy Services

job title- operations manager

location-delhi

minimum qualification- bachelor’s degree in operations management or related field.

experience- minimum 3 years

no. of openings- 2

job type- full time

salary-up to 30k per month

operations manager responsibilities:-

• conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments.

• establish a high standard for productivity, quality, customer service as well as define user guidelines.

• develop company systems for customer interaction and voice response and control the implementation process.

• manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures.

• aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations.

• prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance and scheduling expenses.

• summarize, collect and analyze call center trends and data for regular performance reports.

• oversee system maintenance and upgrade implementation. call for repairs and trouble shooting as needed.

• maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects.

operations manager qualifications:-

• bachelor’s degree

• customer service experience preferred

• motivated self-starter

• Experience

  3 - 5 Years

• No. of Openings

  5

• Education

  Any Bachelor Degree

• Role

  Operation Manager

• Industry Type

  Manufacturing / Production / Quality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office