Urgent Hiring For Non Voice Process(Work From Home)

Esolution Global Services

Job Description:

Position Overview:

As a Non-Voice Process Specialist, you will be responsible for managing customer inquiries, requests, and concerns through social media chats and emails. Additionally, you will play a crucial role in lead generation through these channels, contributing to the growth and success of our organization.

Key Responsibilities:

Social Media Engagement:

Monitor and respond to customer queries and comments on various social media platforms in a timely and professional manner.

Engage with customers through chat, providing accurate information and assistance.

Email Correspondence:

Respond to customer emails, addressing their inquiries and resolving issues while maintaining a high level of written communication quality.

Ensure all email responses are accurate, clear, and aligned with company policies and procedures.

Lead Generation:

Identify potential leads and prospects through social media interactions and email communications.

Qualify leads based on specific criteria and forward them to the sales or marketing teams for follow-up.

Problem Resolution:

Investigate and resolve customer issues, escalating complex cases to higher levels of support as necessary.

Keep detailed records of customer interactions and issues, maintaining a comprehensive knowledge base.

Quality Assurance:

Ensure that responses adhere to company guidelines and standards for quality, accuracy, and customer satisfaction.

Continuously improve response templates and resources for efficiency and effectiveness.

Team Collaboration:

Collaborate with cross-functional teams to provide comprehensive support to customers.

Share customer feedback and insights with relevant departments for continuous improvement.

Qualifications:

Excellent written communication skills in English (proficiency in other languages is a plus).

Strong problem-solving and critical-thinking abilities.

Customer-centric approach with a focus on delivering exceptional service.

Ability to work effectively

Experience : 1 - 2 Years

No. of Openings : 5

Education : Professional Degree

Role : Non-Voice Process Specialist

Industry Type : Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo

Gender : [ Male / Female ]

Job Country : India