As a Non-Voice Process Specialist, you will be responsible for managing customer inquiries, requests, and concerns through social media chats and emails. Additionally, you will play a crucial role in lead generation through these channels, contributing to the growth and success of our organization.
Social Media Engagement:
Monitor and respond to customer queries and comments on various social media platforms in a timely and professional manner.
Engage with customers through chat, providing accurate information and assistance.
Respond to customer emails, addressing their inquiries and resolving issues while maintaining a high level of written communication quality.
Ensure all email responses are accurate, clear, and aligned with company policies and procedures.
Identify potential leads and prospects through social media interactions and email communications.
Qualify leads based on specific criteria and forward them to the sales or marketing teams for follow-up.
Investigate and resolve customer issues, escalating complex cases to higher levels of support as necessary.
Keep detailed records of customer interactions and issues, maintaining a comprehensive knowledge base.
Ensure that responses adhere to company guidelines and standards for quality, accuracy, and customer satisfaction.
Continuously improve response templates and resources for efficiency and effectiveness.
Collaborate with cross-functional teams to provide comprehensive support to customers.
Share customer feedback and insights with relevant departments for continuous improvement.
Excellent written communication skills in English (proficiency in other languages is a plus).
Strong problem-solving and critical-thinking abilities.
Customer-centric approach with a focus on delivering exceptional service.
Ability to work effectively
Experience : 1 - 2 Years
No. of Openings : 5
Education : Professional Degree
Role : Non-Voice Process Specialist
Industry Type : Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo
Gender : [ Male / Female ]
Job Country : India
At e-Solution Global, we take pride in offering a comprehensive suite of services tailored to enhance your business operations and boost your brands success. Our expert solutions cater to a range of needs, ensuring that your business thrives in the digital age.Read More...
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