Technical Service Engineer - ISP Background Preferred

Proactive Search Systems

Field Operations- Carry out field operations (within Gurgaon) in coordination with support team and Technical Supervisor.

Commissioning - Commission/Configure CPE devices (Modem, Routers, Switches etc.) for Internet access at client end.

Troubleshooting visiting Clients premises as per complaint ticket and Diagnose/Troubleshoot the issue related to internet access/Connectivity and provide solution to it.

Establish Connectivity establishing connectivity between CPE and end-user devices (CPU, Laptops, Tablets, Smart/IP TV etc.)

Reporting to maintain reports of complaint visit, Support visit, Installation visit keeping log of it and regularly sending the reports to the management.

Monitoring/Analyzing Monitoring network performance and analyzing complaint/Issue trends if a certain type of complaint/Issue is arising regularly and reporting it to senior Engineers.

Skills and Qualifications

Communication skills should be strong communicators who are able to talk with customers and explain complex issues to people with no technical knowledge.

Critical thinking must use logic to solve issues and develop more efficient systems.

Diagnostic abilities diagnosing problems with existing equipment and finding solutions to them, so great diagnostic abilities are essential.

Analytical thinking the ability to analyze systems and manage technical tasks is important in this job.

Problem-solving skills good problem-solving and troubleshooting abilities are useful in this role

Experience : 1 - 7 Years

No. of Openings : 4

Education : Higher Secondary

Role : Networking Engineer

Industry Type : Telecom / ISP

Gender : [ Male / Female ]

Job Country : India