Director Operations

Talent Zone Consultant

Job Summary:

? Organize and oversee the daily Marketing Operations to ensure the business is

well-coordinated and performing efficiently as well as effectively

? Maximize efficiency and effectiveness of operations through extensive process

analysis and interdepartmental collaboration

? Work closely with stake holders (Offshore & Onshore) to plan and manager the

overall business success strategy

Key Responsibilities:

? Accountable for meeting key business metrics like Productivity, Quality, SLA, etc.

? Defining measures of success of each process and track it to showcase the

performance of the overall team.

? Liaise with superior to make decisions for operational activities and set strategic

goals

? Collaborate with the leadership team to build an environment of collective

responsibility and accountability

? Develop, implement, and monitor day-to-day operational systems and

processes to provide visibility into the goals, progress, and obstacles of key

initiatives

? Translate business requirements and hypotheses into analyses and insights to aid

business decision making

? Regularly evaluate the efficiency of business procedures according to

organizational objectives and apply improvements

? Oversee customer support processes and organize them to enhance customer

satisfaction

? Evaluate overall performance by gathering, analyzing, and interpreting data

and metrics

? Play a leading role in driving career progression of the team

Requirements and Key Skills:

? Proven experience as Director of Operations or equivalent position

? Through knowledge of Digital Marketing

? Excellent organizational and leadership abilities

? Outstanding communication and interpersonal skills

? Experience in Project management

Qualifications & Experience

? Postgraduate with superior academic record

? 15+ years of overall experience with minimum 5+ years of proven experience of

operations management at a Sr. leadership position

Experience : 15 - 18 Years

No. of Openings : 1

Education : Professional Degree, M.B.A/PGDM

Role : Marketing Operation Director

Industry Type : Advertising / MR / PR / Events

Gender : [ Male / Female ]

Job Country : India