IT Service Desk(german language)

vrcareerz

Functional Area: IT- Hardware / Telecom / Technical Staff / Support

Industry: IT-Software/Software Services

Qualification: Any - Any Graduation

Experience: Year To Year

Keywords: Ticketing ,ITIL Framework,ITIL,Hardware Troubleshooting,Network Troubleshooting

Description:

We are currently hiring Service Desk Agent who can communicate fluently in the German Language. The agent will be on the front line of the supporting architecture for the German-speaking internal colleagues.

Responsibilities

Provide remote assistance and troubleshoot IT-related issues for German-speaking colleagues via call, chat, and web.

Resolve Incidents and Service Requests based on standard procedures in line with global policies

Register, Prioritize and Categorize tickets in the ITSM ticketing tool

Follow up on existing cases and provide status updates as required

Work with other IT teams to coordinate the resolution of complex issues

Minimize disruption to the business and ensure the highest satisfaction

Act as a primary escalation point for IT issues

Requirements:

Strong communication skills in German and English in both Written and Verbal

Experienced in Microsoft standard desktop applications including Word, Excel, PowerPoint, and Outlook

Experienced using Ticketing tool such as Service now or equivalent

Demonstrated experience supporting customer interactions and troubleshooting.

Experienced in IT Service Desk / Helpdesk / Technical Support

ITIL Knowledge, Knowledge on Windows/Networking/General IT

Service-oriented with a problem-solving attitude

Experience: Work experience of 3 to 5 years in IT support role

Experience : 3 - 9 Years

No. of Openings : 5

Education : Any Bachelor Degree

Role : IT Service Desk

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India