Functional Area: IT- Hardware / Telecom / Technical Staff / Support
Industry: IT-Software/Software Services
Qualification: Any - Any Graduation
Experience: 3.0 Year To 5.0 Year
Keywords: Ticketing ,ITIL Framework,ITIL,Hardware Troubleshooting,Network Troubleshooting
We are currently hiring Service Desk Agent who can communicate fluently in the German Language. The agent will be on the front line of the supporting architecture for the German-speaking internal colleagues.
Provide remote assistance and troubleshoot IT-related issues for German-speaking colleagues via call, chat, and web.
Resolve Incidents and Service Requests based on standard procedures in line with global policies
Register, Prioritize and Categorize tickets in the ITSM ticketing tool
Follow up on existing cases and provide status updates as required
Work with other IT teams to coordinate the resolution of complex issues
Minimize disruption to the business and ensure the highest satisfaction
Act as a primary escalation point for IT issues
Strong communication skills in German and English in both Written and Verbal
Experienced in Microsoft standard desktop applications including Word, Excel, PowerPoint, and Outlook
Experienced using Ticketing tool such as Service now or equivalent
Demonstrated experience supporting customer interactions and troubleshooting.
Experienced in IT Service Desk / Helpdesk / Technical Support
ITIL Knowledge, Knowledge on Windows/Networking/General IT
Service-oriented with a problem-solving attitude
Experience: Work experience of 3 to 5 years in IT support role