Customer Help Desk Executive

Data Ready Products India Pvt Ltd.

We are looking for a competent person to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good communication skills and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the companys reputation and business.

Responsibilities

Serve as the first point of contact for customers seeking technical assistance over the phone or email

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue and details provided by customers

Walk the customer through the problem-solving process

Direct unresolved issues to the next level of support personnel

Provide accurate information on IT products or services

Record events and problems and their resolution in logs

Follow-up and update customer status and information

Pass on any feedback or suggestions by customers to the appropriate internal team

Identify and suggest possible improvements on procedures

Requirements

Previous experience in teaching field / as a teacher would be great. Will help you pick up the product knowledge faster.

Good understanding of computer systems, mobile devices and other tech products

Proficiency in English and good communication skills

Customer-oriented and cool-tempered

Ability to diagnose and resolve basic technical issues

Education : BSc/BA/. Recent grads/freshers are welcome too.

Experience : 1 - 7 Years

No. of Openings : 2

Education : B.A, B.Ed, B.Sc

Role : Help Desk Executive

Industry Type : Education / Teaching / Training / Colleges /Institutes / Universities

Gender : Female

Job Country : India