Finly- Customer Operations Associate (0-2 years)

Finly

Who we are looking for:

- Our ideal candidate has successfully recruited for a fast-growing startup in expansion mode and is ready, willing and eager to take on the challenge of helping us to rapidly grow.

- You are a self-starter that anticipates requests and doesnt need a lot of oversight

- Great problem-solving skills, taking a consultative approach to find the best solution

- Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone to different users

- Comfortable giving presentations to groups of any size

Responsibilities:

- Oversee the on-boarding of new accounts and ensure successful implementation. Provide training, mentorship, and support during initial adoption.

- Help our product and engineering team continue to deliver new products at the highest quality

- Develop training materials and support documentation to support user adoption, rapid responses from the support team, and availability of self-help resources.

- Manage day to day communications with dozens of customers

- Manage the long-term health of our customer base

- Create and educate customers on best practices

- Drive engagement through newsletters, webinars, customer council, etc.

- Ensuring 100% customer retention and satisfaction

Why we think you'll love it here:

- Youll work alongside amazing, high-performing colleagues

- Fast career growth, impact, and progression - Customer success is critical to us and this will be a masterclass for the same

Experience : 0 - 2 Years

No. of Openings : 3

Education : B.A, B.C.A, B.B.A, B.Com, B.Tech/B.E, M.C.A, M.B.A/PGDM, M.Com, M.Tech

Role : Customer Success Associate

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India