Finly- Customer Operations Associate (0-2 Years)

Finly

who we are looking for:

- our ideal candidate has successfully recruited for a fast-growing startup in expansion mode and is ready, willing and eager to take on the challenge of helping us to rapidly grow.

- you are a self-starter that anticipates requests and doesn’t need a lot of oversight

- great problem-solving skills, taking a consultative approach to find the best solution

- excellent verbal & written communication skills. you can explain complex issues in simple terms and adapt your tone to different users

- comfortable giving presentations to groups of any size

responsibilities:

- oversee the on-boarding of new accounts and ensure successful implementation. provide training, mentorship, and support during initial adoption.

- help our product and engineering team continue to deliver new products at the highest quality

- develop training materials and support documentation to support user adoption, rapid responses from the support team, and availability of self-help resources.

- manage day to day communications with dozens of customers

- manage the long-term health of our customer base

- create and educate customers on best practices

- drive engagement through newsletters, webinars, customer council, etc.

- ensuring 100% customer retention and satisfaction

why we think you'll love it here:

- you’ll work alongside amazing, high-performing colleagues

- fast career growth, impact, and progression - customer success is critical to us and this will be a masterclass for the same

• Experience

  0 - 2 Years

• No. of Openings

  3

• Education

  B.A, B.B.A, B.C.A, B.Com, B.E, M.B.A/PGDM, M.C.A, M.Com, M.Tech

• Role

  Customer Success Associate

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home