Field Service Engineer

India jobs

Responds to customer complaints; Evaluates and resolves problems of the customer.

Analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands;

Works alongside with technical sales engineers;

Repairs, Tests and Maintains Equipment;

Monitors Performance of the Product, Maintains Product Manuals

Provides Customers with Regular Reports and Feedback on their Service Requests;

Develops and Maintains relations with customers;

Reports Common Complaints of Customers to Top Management in order to address the situation for future reference;

Makes recommendations to maintenance technicians; and offers feedback on product development, features and functions.

Generate service Revenue Through AMC from spares & retrofit jobs.

Hands on required for products like breakers / COS / ATS / contractors etc

Excellent analytical and problem-solving skills must be possessed by all service engineers.

He must be familiar with all parts of the product as well as familiarity with electrical or mechanical procedures that may have effect on the products being purchased.

They must have excellent communication skills both written and verbal in order to relay the problem and solution to customers and top management

Solar Product knowledge added advantage.

Experience : 0 - 3 Years

No. of Openings : 12

Education : Diploma, B.Tech/B.E

Role : Field Service Engineer

Industry Type : Engineering / Cement / Metals

Gender : [ Male / Female ]

Job Country : India