Technical/Customer Support Specialist

Innovalus Technologies

1 - 3 Years
50 Openings
2.5 - 3.0 Lac/Yr
Face-to-Face interview
Hyderabad

Key Skills

Customer Support Specialist Customer Care Chat Support Email Support

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Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Delivery of the highest degree of courtesy and professionalism regarding customer inquiries pertaining to products and services

• Assist customers in resolving many different issue types like billing, customer service, and/or technical support for handheld devices (iPhone, android etc.) for large communication provider

• Utilizing proprietary messaging technology to support and diagnose BOT fallout to prevent future fallout

• Identify other products and services for existing customers by maximizing their education on products and ensure revenue goals are met

• Achieve call center performance objectives personally and as a team

• Multi-channel (chat, email, messaging) universal agent duties

• Multi-tasking through different programs

• Ability to assist multiple customers simultaneously through chat platform

• Other duties may be assigned as required