Technical/customer Support Specialist

Innovalus Technologies

Delivery of the highest degree of courtesy and professionalism regarding customer inquiries pertaining to products and services

Assist customers in resolving many different issue types like billing, customer service, and/or technical support for handheld devices (iPhone, android etc.) for large communication provider

Utilizing proprietary messaging technology to support and diagnose BOT fallout to prevent future fallout

Identify other products and services for existing customers by maximizing their education on products and ensure revenue goals are met

Achieve call center performance objectives personally and as a team

Multi-channel (chat, email, messaging) universal agent duties

Multi-tasking through different programs

Ability to assist multiple customers simultaneously through chat platform

Other duties may be assigned as required

Experience : 1 - 3 Years

No. of Openings : 50

Education : Any Bachelor Degree

Role : Customer Support Specialist

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India