Customer Support Executive

HB Staffing Services

Hello,

we have Urgently Requirements for Customer Support Executive..

exp: to 3 Years

ctc: Up to Lacs

location; Rajkot

responsibilities:

Answer Calls Professionally to Provide Information About Products and Services, Take/ Cancel Orders If

required, or Obtain Details of Complaints

Keep Records of Customer Interactions and Transactions, Recording Details of Inquiries, Complaints, And

comments, as Well as Actions Taken. Process Orders, Forms and Applications

Follow Up to Ensure that Appropriate Actions Were Taken On Customers' Requests

Refer Unresolved Customer Grievances or Special Requests to Designated Departments for Further

investigation

Resolve Customer Complaints Via Phone, Email, Mail, or Social Media. Use Telephones to Reach Out To

customers and Verify Account Information

Greet Customers Warmly and Ascertain Problem or Reason for Calling. Assist with Placement of Orders,

refunds, or Exchanges

Ensure Customer Satisfaction

Share Innovative Ideas in Form of Kaizen Regularly to Improve Process and Service for Our Customers

First Call Resolution / Issue Resolution

Experience : 1 - 3 Years

No. of Openings : 3

Education : Any Bachelor Degree

Role : Customer Support Executive

Industry Type : Banking / Financial Services / Stock Broking

Gender : Female

Job Country : India