Customer Support Executive

Trackster Technologies

Customer Support Executive position is at Trackster IT Solution OPC Pvt. Ltd.( ) is based at Mangaon Indapur City, Raigad District, Maharashtra. Candidate would be engaged in various office related activities using Computer. Some of the activities are as under:

Responsibilities of candidates includes:

1) Taking Customer Complaints on Phone

2) Raising Service Ticket on the ERP System on Computer

3) Checking the Trackster Tracking system to understand complaint

4) Allocating the Service Ticket to Field Team

5) Coordination between Field team and Customer for service visit and call closer.

6) Updation of Call Closure details in the system and also to customer.

7) Visit charge invoice and its collection from customer.

8) Monitoring Expenses of field team.

9) Computer and English knowledge desired

10) Preparing daily, weekly, monthly reports

11) Activation and Management of SIM Cards required for Tracking

12) Activation and Management of Tracking platform of Trackster/Mahakhanij/RTO

13) Other Relevant Activities

14) Payment Follow-up

15) Coordination with Internal Teams.

16) Maintaining Service Inventory

Job Types: Full-time, Permanent

Pay: 10, - 18, per month

Schedule:

Day shift

Ability to commute/relocate:

Mangaon, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

Master's (Required)

Experience:

Customer service: 1 year (Preferred)

Location:

Mangaon, Maharashtra (Required)

Work Location: In person

• Experience

  0 - 6 Years

• No. of Openings

  1

• Education

  Post Graduate Diploma

• Role

  Customer Support Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office