Customer Success Executive

Commutec

Build customer long term business relationships

Manage customer communications, queries and escalations

Resolve customer issues and complaints on timely manner,

Improve customer care service and quality measurements

Supervise customer service team daily and prepare plans for improvements.

Focus on customer satisfaction and make customer query/solutions analysis reports

Identify customer demands and requirements.

Develop plans to address customer-specific needs.

Offer exceptional customer service to customers.

Take feedback from customers to ensure they are satisfied with the service

Coordinate with internal functional departments for timely services operations and take follow ups.

Handle Other job responsibility as per management allocation.

Skills: -

Strong negotiation and influencing skills

The ability to communicate confidently both through speaking and writing with colleagues and clients from all levels of an organisation

Self-motivation

A level of creativity when it comes to thinking of new sales opportunities

Resilience

The ability to research and keep on top of developments in the industry (an interest in the industry will help)

Commercial awareness

Experience : 0 - 2 Years

No. of Openings : 3

Education : Diploma, Any Bachelor Degree, B.Com

Role : Customer Success Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India