Customer Service - Hindi Customer Service - Hindi

Ascendz HR Solutions

We have urgent opening for Customer Service Executive for a leading Bank in Chennai. Need candidates with flair in communication and ability to speak and understand Hindi fluently. The job includes cross selling and need dynamic, smart candidates.

Need dynamic service oriented team member to be a part of Contact center to cater to the needs of Banks valuable

customers over the Phone or Emails (Across all verticals)

Overall Job Description

· Answer inbound calls and assist customers with their Queries/Request/Complains.

· Raise Request & Complaints on behalf of the customer in the CRM tool.

· Generate leads and educate customers about new products & their benefits.

· Maintain and adhere to compliance guidelines

· Capture problem indicators, highlight and suggest improvement

· Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy

· Maintain adequate knowledge levels on products, processes and systems used

· Ensure sales target are met