key responsibilities:
establish and maintain strong relationships with customers to ensure satisfaction and loyalty.
respond to customer inquiries via phone, email, and in-person, providing timely and effective solutions.
guide customers through insurance products, processes, and renewals.
record all customer interactions in crm tools and ensure data accuracy.
coordinate with internal teams (claims, sales, service) to handle escalated issues.
educate customers about policy benefits, changes, and coverage options.
meet customer satisfaction goals and service-level targets.
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required skills and qualifications:
-02 years of experience in customer service, tele calling, or relationship management (insurance/bfsi preferred).
-excellent verbal and written communication skills.
-ability to build rapport and trust with customers.
Experience
0 - 1 Years
No. of Openings
100
Education
I.T.I.
Role
Customer Relationship Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Walk-in interview location
12th Floor Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall, Opp. Vashi Station Vashi, Navi Mu