Opening For Customer Relationship Executive

Lakshmi North East Solutions (LNES)

- Build and maintain long-term relationships with individual and corporate clients.

- Act as the primary point of contact for client inquiries, travel needs, and post-booking assistance.

- Assist clients in planning and booking domestic and international travel packages, including flights, hotels, visas, and tours.

- Provide information on destinations, itineraries, pricing, and travel documentation requirements.

- Handle pre- and post-travel queries, feedback, and complaints in a professional and timely manner.

- Ensure a smooth and satisfying experience throughout the customers travel journey.

- Coordinate with the sales and operations team to ensure customer requirements are fulfilled accurately and promptly.

- Assist in the promotion of travel packages, deals, and seasonal offers to existing clients.

- Maintain accurate records of customer interactions using CRM tools.

- Use client data to send relevant travel offers, newsletters, and updates.

- Gather customer feedback and insights to suggest improvements in services and offerings.

- Liaise with airlines, hotels, visa consultants, and other vendors to confirm bookings and resolve service issues.

- Uphold the brand image of Resh Global Travels by delivering service with integrity, professionalism, and attention to detail.

• Experience

  2 - 5 Years

• No. of Openings

  1

• Education

  B.A, B.B.A, B.Com, M.A, M.B.A/PGDM, M.Com

• Role

  Customer Relationship Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  RG Baruah Rd, near AUNTY SHOP, Bhaskar Nagar, Guwahati, Assam 781021.